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This position has now closed.

Mystery Customers 2018 /2019

Job Type Part time
Location East Midlands
Posted: 26/05/2017
Job Start Date Ongoing
Essential Skills:
  • Customer Service
  • Organisation and planning
  • Listening skills
  • Ability to use Apps on smart phones
  • Good timekeeping
  • Numeracy and English literacy

Mystery customer operatives required to conduct company audits for all trentbarton bus drivers.

  • Highly detailed, and customer service focused with a friendly and outgoing personality - Does this describe you?
  • Are you looking for casual work working around 12 - 18 hours a month across 7 days?
  • Do you regularly travel on the bus?
  • Are you confident using Apps (applications) on modern smart phones?
  • Are you self motivated and happy working alone, or as part of a team?

If the answer to the questions above are yes - you may be one of the people we are looking for.

The appointed person/s should be capable of collecting information and imparting it to others. The job occupant whilst being adaptable by nature, will need to ensure strict conformity with rules, systems and protocol. The area of work is likely to have some administrative, specialist or technical aspects and the person fulfilling the role should have the persistence to see a job through to conclusion. The job holder should be dependable, loyal, a good listener and enjoy working in a logical and systematic manner. Standard operating procedures are important aspects of this role and as such, it will require an individual who is organised, structured, self- controlled and capable of communicating facts within the required area of knowledge and expertise. The person fulfilling this role should be consistent in approach, analytical, sensitive, precise and compliant.

We love what we do at trentbarton, and we hope that this shines through in our service. We're passionate about bringing together the best buses and the friendliest drivers – plus lots of lovely little extras for our customers – to uphold our reputation as the really good bus company. Wherever you need to get to across trentbarton land, it’s our aim and our pleasure to get you there on time, in comfort and in style, giving you the confidence to leave the car at home, and take your really good trentbarton bus instead.

This forward-thinking attitude has seen trentbarton grow into one of the most recognisable, best respected bus companies in the UK, and, through our growth, our customers have been at the heart of every decision, every change and every innovation. Here’s what sets us apart from the rest:

It's not all about the buses at trentbarton. We believe, like any good company should, that people are our most valuable asset. From those behind the scenes, to the drivers who interact with our customers every day, every single member of the trent barton team is working towards a common goal – to ensure that customers get really good service.


If the above details have caught your interest, please reply with a covering letter outlining the reasons why you are suitable for the post. 
We will also require a copy of your CV please.



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