Essential Skills:
- Customer service experience within a customer relationship role
- Able to build rapport easily
- The ability to engage with, excite and influence clients
- High level of interpersonal skills
- Ability to manage varying tasks under pressure
- Excellent written and verbal communication skills
- Confident telephone manner
The following would also be an asset:
We are currently seeking a Client Support Executive who will support Thomas International’s clients in using and administering our suite of tools, solutions and assessments. The aim is to establish long-term working relationships with clients in order to provide market-leading service provision. This includes providing feedback on psychometric assessments, delivering tutorials, providing online demonstrations, answering queries on our assessments and systems and managing client projects.
The Client Support Executive is s a crucial client-facing role which requires the highest levels of professionalism at all times. Client Support Executives represent the Thomas Brand and have immediate impact on relationships with Thomas clients.
Main Responsibilities:
- Educate clients in the complete range of Thomas products and services
- Carry out pre and post training course meetings to help embed the knowledge
- Assist with client projects, such as administering assessments
- Provide assessment feedback
- Monitor LiveChat and the client admin inbox, and respond to queries
- Ensure Salesforce is kept updated by logging all calls and client activity
- Work with internal Operations, Sales and Client Development functions to ensure that any client administrative support is delivered on time and to the highest standard
- Remain committed to continual personal development and share best practice, good ideas, and resources
- Actively promote the Thomas Values and contribute to ‘Team Thomas’
The Job Profile indicates that the person fulfilling this role should have the ability to absorb and impart information to others on a factual basis within a specialist/technical area of expertise. Situations involving people and the maintaining of goodwill are also important to the function. The incumbent should have persistence, be thorough, systematic and precise and have an innate need to get things right. Ideally the person in this position should have the ability to adhere to rules, procedure and detail whilst maintaining quality and ensuring standards are met. Diplomacy and working within clearly defined parameters, in a predictable climate are other aspects which may be involved in the job.
Thomas International are the largest privately owned global provider of psychometric assessments. We empower business leaders by giving them the tools they need to develop their people, teams and culture.
At Thomas, we love what we do and know that our people are core to our business. We’ve grown a lot since our inception in 1981 but are proud to have retained our unique family feel and friendly environment. We take people development seriously and tailor our employees’ career pathway to their specific aspirations and needs, offering a variety of training both from our expert internal trainers and external providers. Whether you are UK-based or work in one of our 60 international offices, you’ll have access to learning and development opportunities that are second to none, including international secondments, coaching and mentoring, funded studying and much more.
We offer fantastic benefits to our employees such as private medical cover, a private GP minutes from our head office, discounted gym membership, holiday buy scheme, and a rewards portal with discounts from major retailers.
Our positive and innovative culture has won us a variety of awards/accolades. We’re looking for passionate and dedicated new faces to join us on our journey.
Sound like you? Apply today and join the Thomas family.