Essential Skills:
- Desire to work in an office environment and deliver excellent customer service
- GCSEs
- Excellent time management
- The ability to own a project and see it through to a successful conclusion
- Able to build rapport easily
- Ability to manage varying tasks under pressure
- Strong written communication skills
- Basic MS Office
- High level of interpersonal skills
The following would also be an asset:
- Office or administration experience
- Customer service experience
- Intermediate MS Office
- Confident telephone manner
We have an exciting opportunity for a Client Services Apprentice to join us, working from our Marlow office. The Client Services Apprentice will work towards achieving a Diploma Level 2 Qualification under the Business Administration Apprenticeship Scheme.
Throughout the apprenticeship, the successful candidate will actively work towards their qualification as well as providing an excellent operational support service to both internal and external clients.
The Client Services Apprentice will provide a comprehensive customer focused administration service including general office administration duties and project work (data input and research). The Client Services Apprentice will work closely with the Operations, Sales and Client Services functions to ensure that all administrative support is delivered on time and to the highest of standards. This includes entering and maintaining information and ensuring complete accuracy on the Company’s CRM system.
In addition, the Client Services Apprentice will pro – actively work to ensure client relationships are professionally and efficiently managed by providing excellent customer service to all clients. This includes, but is not limited to, managing all visitors to the Marlow office, responding promptly to all incoming calls to the Marlow main office line and providing ad hoc phone reception cover at other Thomas offices.
Note:
During the apprenticeship, the Client Services Apprentice will work towards and should achieve attainment of a Diploma (formerly NVQ) Level 2 Qualification as required, with Thomas International UK Limited under the Apprenticeship Scheme (subject to qualification). The apprentice will be visited every 4-8 weeks approx. by an assessor and they will set the work to be undertaken for the apprentice’s qualifications, which must completed.
Thomas International are the largest privately owned global provider of psychometric assessments. We empower business leaders by giving them the tools they need to develop their people, teams and culture.
At Thomas, we love what we do and know that our people are core to our business. We’ve grown a lot since our inception in 1981 but are proud to have retained our unique family feel and friendly environment. We take people development seriously and tailor our employees’ career pathway to their specific aspirations and needs, offering a variety of training both from our expert internal trainers and external providers. Whether you are UK-based or work in one of our 60 international offices, you’ll have access to learning and development opportunities that are second to none, including international secondments, coaching and mentoring, funded studying and much more.
We offer fantastic benefits to our employees such as private medical cover, a private GP minutes from our head office, discounted gym membership, holiday buy scheme, and a rewards portal with discounts from major retailers.
Our positive and innovative culture has won us a variety of awards/accolades. We’re looking for passionate and dedicated new faces to join us on our journey.
Sound like you? Apply today and join the Thomas family.