Essential Skills:
- The ability to own a project and see it through from start to finish
- Building rapport easily
- The ability to engage with, excite and influence clients
- High level of interpersonal skills
- Excellent time management and ability to work on own initiative
- Ability to manage varying tasks under pressure
- Excellent written and verbal communication skills
- Flexibility, adaptability, initiative and taking ownership
- Commercial and organisational awareness
The following would also be an asset:
- Intermediate MS Office
- Confident telephone manner
- Project planning and effectiveness
- Drive for sales
- Effective communication
- Collaborative team-working
- Customer service
The Engage and 360 Administrator is an exciting role for a confident and organised individual to join our Client Services Department. The role will see the individual owning the delivery of Engage and 360 managed services, involving product administration from start to finish with our global clients. In this proactive role, you will start and close Engage and 360 projects as well as manage the delivery of the final report(s) whilst meeting customer needs.
The Engage and 360 Administrator is a crucial role, which will involve the highest level of professionalism at all times. As a representative of the Thomas Brand you will have an immediate impact on our relationship with clients. Organisation and the ability to manage multiple tasks under pressure will aid you in this role, as you strive to delight our clients.
The role also requires adaptability, curiosity, self-motivation and the ability to establish and maintain long-term working relationships with both clients and colleagues.
Main responsibilities:
- Maintain the weekly Engage and 360 project plan and send to relevant stakeholders
- Build and manage all Engage and 360 projects in line with customer requirements
- Generate all Engage and 360 reports including where requested any additional items and distribute as appropriate
- Liaise with customers and stakeholders on the status of Engage and 360 projects
- Proactively identify client needs and ensure that these are met with the objective of delighting our customers
- Where required, talk to clients to find the most profitable and effective solution
- Be a product and system expert, able to answer queries around our assessments and fully demonstrate the system in a live environment
- Carry out project work, data input, report output and research as required to support both internal and external customer requests
- Monitor all forums of client support to ensure a rapid response to queries, including the Engage and 360 Inbox
This is a temporary role lasting until the end of 2019.
Thomas International are the largest privately owned global provider of psychometric assessments. We empower business leaders by giving them the tools they need to develop their people, teams and culture.
At Thomas, we love what we do and know that our people are core to our business. We’ve grown a lot since our inception in 1981 but are proud to have retained our unique family feel and friendly environment. We take people development seriously and tailor our employees’ career pathway to their specific aspirations and needs, offering a variety of training both from our expert internal trainers and external providers. Whether you are UK-based or work in one of our 60 international offices, you’ll have access to learning and development opportunities that are second to none, including international secondments, coaching and mentoring, funded studying and much more.
We offer fantastic benefits to our employees such as private medical cover, a private GP minutes from our head office, discounted gym membership, holiday buy scheme, and a rewards portal with discounts from major retailers.
Our positive and innovative culture has won us a variety of awards/accolades. We’re looking for passionate and dedicated new faces to join us on our journey.
Sound like you? Apply today and join the Thomas family.