Essential Skills:
- The drive to own a task and see it through to the end, on your own initiative
- High level of interpersonal skills
- High level of organisation
- Ability to manage multiple tasks under pressure
- Excellent written and verbal communication skills.
The following would also be an asset:
- Intermediate MS Office
- Resilience
The Client Support Administrator is an exciting role for a confident and organised individual to join our Client Services Department. The role will involve monitoring and handling administrative tasks driven by queries from existing and potential clients. In this role, you will have to proactively identify their needs and ensure that they are met, which will involve allocating queries to the appropriate colleagues.
Key Responsibilities
- Monitoring all forums of client support to ensure a rapid response to queries, including the Client Support Inbox and LiveChat
- Allocating queries to the appropriate colleague or function
- Assisting the administration of assessments for the Thomas Global Academy courses
- Managing inbound calls to the department
- Ensuring Salesforce is kept updated by logging all calls and account activity
- Managing the administration of Bureau opportunities
The Client Support Administrator is a crucial client-facing role, which will involve the highest level of professionalism at all times as a representative of the Thomas Brand, with an immediate impact on our relationship with clients. Organisation and the ability to manage multiple tasks under pressure will aid you in this role, as you strive to delight our clients.
Thomas International are the largest privately owned global provider of psychometric assessments. We empower business leaders by giving them the tools they need to develop their people, teams and culture.
At Thomas, we love what we do and know that our people are core to our business. We’ve grown a lot since our inception in 1981 but are proud to have retained our unique family feel and friendly environment. We take people development seriously and tailor our employees’ career pathway to their specific aspirations and needs, offering a variety of training both from our expert internal trainers and external providers. Whether you are UK-based or work in one of our 60 international offices, you’ll have access to learning and development opportunities that are second to none, including international secondments, coaching and mentoring, funded studying and much more.
We offer fantastic benefits to our employees such as private medical cover, a private GP minutes from our head office, discounted gym membership, holiday buy scheme, and a rewards portal with discounts from major retailers.
Our positive and innovative culture has won us a variety of awards/accolades. We’re looking for passionate and dedicated new faces to join us on our journey.
Sound like you? Apply today and join the Thomas family.