Are you looking for a career working with interesting products and people in a fun dynamic environment? Would you enjoy working in a positive, friendly atmosphere, knowing what you do can really make a difference? At Thomas, good ideas are encouraged, development is supported and good humor is an essential part of who we are.
We are currently recruiting for a Customer Service Consultant to join our fast growing Customer Service Team. We are not a call centre and this is not a sales role!
Main Responsibilities:
- To proactively contact existing clients via telephone and email
- Reactively respond to client incoming enquiries in a timely and efficient manner
- To make calls to clients to introduce, but not sell, new products and book in and deliver online product demonstrations.
- Record all conversations on our CRM and maintain accurate and up to date client data
- Booking appointments for consultants
- To support consultants with admin tasks
- To work closely with the Marketing department supporting events and calling clients to inform them of these.
- Achieve team KPIs and service levels
- Actively promote the Thomas Values and contribute to ‘Team Thomas’
Skills Required:
- The ability to engage with, excite and influence clients
- Excellent standards of written and verbal communication with a good attention to detail
- Good telephone manner and a passion for talking to clients
- Able to build rapport easily with just about anybody
- Proactive team player with a hands on approach
- A positive can-do attitude and the ability to make things happen
- Ability to work on own initiative with guidance and support
- Ability to adapt well to a fast paced and diverse working day
The successful candidate will be friendly, proactive, persistent and enthusiastic with a good sense of initiative and a passion for helping people. There is often a need to multi-task to ensure the needs of our clients and those of other team members are being met, so the ability to prioritise workload, manage your time effectively and ensure consistency of delivery is paramount. The role is varied and fast-paced, so you will need to be adaptable and demonstrate excellent time-management skills whilst displaying an optimistic, can-do attitude.
The ability to build sustainable, fulfilling working relationships with both clients and colleagues is an important part of the Thomas culture. This role would suit a very people-focused individual who enjoys team participation.
Thomas International provides people assessments which empower business leaders to transform the performance of their teams and individuals – and deliver an immediate impact on their organisation.
We help our clients recruit, retain, develop and manage their people. We’ll give insight into staff – what motivates them, their core strengths and limitations, and their potential. And we’ll add a high level of certainty to all people-related decisions.
Thomas is different because our assessments are straightforward to understand and quick to use, with rapid results. Our client service teams will train and advise and provide practical assistance. Their aim is to empower managers to use people assessments to create maximum value for their organisation.
Thomas has been at the forefront of assessment innovation for 33 years. We provide assessments in 56 languages and have a presence in over 60 countries. Today we are working with 32,000 companies and 250,000 trained Thomas users worldwide. Our clients span every type of business of all sizes and complete over 1.5 million assessments every year.
The Thomas Group of Companies also includes Thomas Education and Thomas Sport.